Refund and Return Policy for Flowciteino Music Store


Effective Date: November 21, 2024

At Flowciteino Music Store, customer satisfaction is our top priority. This Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds for items purchased from our store, either online at flowciteino.com or in-person at our physical location. By making a purchase, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original condition, and in its original packaging.
  • The return request must be made within 30 days of the purchase date.
  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items
Certain items are not eligible for return, including:

  • Customized or personalized items.
  • Digital downloads and software products.
  • Gift cards.
  • Items marked as “final sale” at the time of purchase.

2. Process for Returning Items

Online Purchases

  1. Contact our customer support team at info@flowciteino.com or call (601) 799-0206 to initiate the return process.
  2. Include your order number, item details, and reason for the return in your request.
  3. Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us.

In-Store Purchases
Bring the item, along with proof of purchase, to our physical store at 136 Parkside Dr, Picayune, Mississippi. A team member will assist you with the return process.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
  • We recommend using a trackable shipping service and purchasing shipping insurance. Flowciteino Music Store is not responsible for lost or damaged items during return transit.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds

  • Refunds will be processed back to the original payment method.
  • Please allow 7–10 business days for the refund to appear on your account, depending on your financial institution.

Rejected Refunds

  • Items that do not meet our return criteria will not be refunded. You can request the item to be shipped back at your expense.

5. Exchanges

If you receive a defective or damaged item, we will replace it with a new one at no additional cost. To request an exchange:

  • Contact us at info@flowciteino.com or call (601) 799-0206 within 7 days of receiving the item.
  • Provide a description of the issue and include photos of the defective or damaged item.
  • Once approved, we will send you instructions on returning the original item and shipping the replacement.

6. Refunds for Online Orders Using Promotional Discounts

If you used a promotional discount during purchase:

  • Refunds will be calculated based on the discounted price paid.
  • Promotions and discounts are non-refundable and will not be reapplied to exchanged items.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or credit card provider.
  2. Contact us at info@flowciteino.com for further assistance.

8. Warranty Claims

Some items may be covered under a manufacturer’s warranty. Warranty claims must be handled directly with the manufacturer. Please contact us if you need assistance initiating a warranty claim.

9. Contact Us

For any questions regarding this policy or to initiate a return or refund, contact us at:
Flowciteino Music Store
136 Parkside Dr, Picayune, Mississippi
Phone: (601) 799-0206
Email: info@flowciteino.com
Website: flowciteino.com